Terms of service

These terms govern the contract for the eventflow service (the "Service") between Till Antonio Mahler, trading as Digital Music Services, Am Berlin Museum 12, 10969 Berlin, Germany ("we", "us"), and the business that orders the Service (the "Customer", "you"). Full provider details are in the Impressum.

1 · scope and business customers only

The Service is offered exclusively to businesses (Unternehmer within the meaning of § 14 BGB) that use it for their commercial or independent professional activity, such as venues, promoters, collectives and festivals. By ordering you confirm that you act in that capacity. The Service is not offered to consumers. Because the contract is concluded between businesses, the statutory right of withdrawal for consumers (Widerrufsrecht) does not apply.

These terms apply exclusively. Your own general terms do not apply, even if we do not object to them. The Data Processing Agreement and the order you place (the plan and price confirmed at checkout, or an order we confirm in writing) form part of the contract. If they conflict, the order prevails over these terms, and the Data Processing Agreement prevails in matters of data protection.

2 · the service

Eventflow is web-based software for running music events: booking intake, lineup planning, artist briefings, guest lists and door check-in, invoice handling, communications and related functions. The functions available to you are those of your plan as described on the pricing page at the time of your order.

Self-service sign-up lets a business create an account with its email address, name a workspace, accept these Terms and the Data Processing Agreement as a business, choose a plan and complete checkout. We develop the Service continuously and may add, change or remove functions. We will not materially reduce the core functions of your plan during a billing period you have paid for. If a change materially disadvantages you, you may terminate with effect from the change, and we refund fees paid in advance for the period after termination on a pro rata basis.

3 · account, workspace and seats

The Service is organised in workspaces. The person who creates or claims a workspace for you administers it and can invite members with different roles. Each full seat is for one named person; login credentials must not be shared. You keep credentials confidential, tell us without delay if you suspect misuse, and are responsible for the actions taken by the members you invite.

Some people work with your workspace without an account, through links you share: for example artists through their briefing link, curators through a showcase link, door staff through the door link. Section 10 applies to these links.

4 · conclusion of contract and trial

At workspace creation, the person creating the workspace confirms that they act for a business and accepts eventflow's Terms and Data Processing Agreement on its behalf. The paid Service contract for a selected plan is concluded when you complete checkout or when we confirm an order in writing. New subscriptions start with a 30-day trial. Stripe collects a payment method at checkout. Nothing is charged until the trial ends. The subscription then renews for the billing interval selected at checkout unless you cancel before renewal. If you cancel before the trial ends, no fee is charged. If no valid payment method is available at the end of the trial, the subscription ends.

5 · fees and billing

Fees are stated in euros and are payable in advance for the billing period you choose, monthly or annually. The amount confirmed at checkout or in the confirmed order is binding. Billing is handled by our payment provider Stripe; payment is collected from the payment method you provide, and invoices are available in the Stripe billing portal. If a payment fails, we remind you and may restrict the Service after a reasonable period if the amount remains unpaid.

Plans are measured by the number of events run per calendar month and the number of full seats. If you exceed the limits of your plan, we notify you and give you a reasonable grace period to move to a fitting plan. We do not interrupt an event in progress because of a plan limit.

We may change the fees for future billing periods. We notify you in text form (for example by email) at least 30 days before the change takes effect. The change applies from the next billing period after that date. If you do not agree, you can cancel before the change takes effect.

6 · taxes

Prices are net prices. Any value added tax that applies is calculated at checkout, shown to you before you pay, and stated on the invoice. Where you provide a VAT identification number, VAT is treated according to the rules that apply to your business and location. You are responsible for providing correct billing and tax details.

7 · term and cancellation

The subscription runs for the billing period you chose and renews automatically for the same period unless it is cancelled. You can cancel at any time through the Stripe billing portal, reachable from the billing settings in your workspace. Cancellation takes effect at the end of the current billing period; until then you keep full access. Fees already paid for the current period are not refunded, except where these terms or the law provide otherwise.

We may terminate the contract with 30 days' notice to the end of a billing period. In that case we refund fees paid in advance for any period after termination. The right of either party to terminate for good cause (aus wichtigem Grund) remains unaffected. Good cause for us includes in particular a serious breach of sections 9 or 10 that is not remedied within a reasonable period after notice, or a payment default of more than two months. Notices of termination require text form.

8 · ai credit

Every plan includes a monthly allowance of AI credit for eligible AI-assisted features. The included allowance applies to the calendar month and does not carry over.

Where offered, you can buy additional AI credit as a one-time purchase. Purchased credit is added to your workspace once the payment is confirmed and is used only after the included monthly allowance is used up. Unless a different period is stated at purchase, purchased credit does not expire while your contract runs. It is not paid out in cash and cannot be transferred to another workspace. We refund unused purchased credit whenever the contract ends for a reason on our side: our ordinary termination (section 7); a change to the Service that you reject by terminating (section 2); changed terms you object to (section 19); a new sub-processor you object to (section 6 of the Data Processing Agreement); or your termination for good cause because of our breach. Purchased credit lapses without refund only when the contract ends because you cancel it with ordinary notice or because we terminate for good cause because of your breach. Other statutory claims remain unaffected. When both the included allowance and purchased credit are used up, automatic AI features pause until the next month; the rest of the Service keeps working.

9 · acceptable use

You must not use the Service to:

• store, publish or send content that is unlawful or infringes the rights of others;
• send unsolicited advertising or bulk messages that recipients have not agreed to;
• process personal data without a legal basis;
• attempt to access other workspaces, non-public areas or our infrastructure, or test its security without our prior written consent;
• overload, disrupt or reverse engineer the Service beyond what the law permits; or
• resell or make the Service available to third parties outside your organisation.

If there are concrete indications of a breach, we may temporarily block the content or access concerned to the extent necessary. We inform you and lift the block once the reason no longer applies.

10 · public links

Several functions work through links that do not require a login, for example guest list links, the door check-in link, artist briefing and invoice links, showcase links and your public intake form. Anyone who has such a link can use the functions it opens. You decide who receives these links and are responsible for sharing them only with the intended people. If a link reaches the wrong person, replace it where the workspace offers this, or tell us and we replace it. Links must not be used to publish unlawful content or to collect data for purposes unrelated to your events. We apply rate limits and bot protection to public forms.

11 · customer data and ownership

You retain all rights to the data and content you or your members, artists, curators and guests enter into your workspace ("Customer Data"). You grant us the rights we need to host, process, transmit and display Customer Data solely to provide the Service to you. Where Customer Data contains personal data, we process it on your behalf under the Data Processing Agreement. You are responsible for having a legal basis for the personal data you enter, for example about artists and guests, and for informing those people as required by law.

The software, design and documentation of the Service remain ours. We may use suggestions and feedback you give us to improve the Service without any obligation to you.

12 · data export and deletion at the end of the contract

If you ask us by email to hello@event-flow.ai before the contract ends or within 30 days after it ends, we provide an export of your Customer Data in a common, machine-readable format; we confirm its scope and a secure delivery route with you.

30 days after the end of the contract we delete Customer Data from our active systems, unless we are legally obliged to retain it. Backup copies are overwritten in their regular backup cycle and are not used for anything other than restoring the Service. Billing records are retained for the periods required by tax and commercial law.

13 · ai features

Some functions use AI models, for example checking artist invoices against what was agreed, drafting and translating briefings, and drafting letters. AI output is assistive. It can be incomplete or wrong. You review it before you rely on it, send it or pay on the basis of it. Invoice checks are not tax or legal advice. The Service does not take decisions on your behalf: statuses, sends and payouts remain your decisions. A few outputs are shown without prior review, such as the automatic pre-check an artist sees after uploading an invoice and the machine translations of your briefing headlines; the AI policy names them and how you correct them. Which providers process AI requests is listed on the sub-processor page; how we use AI is described in the AI policy. We do not guarantee any particular result of an AI feature.

14 · availability and maintenance

We operate the Service with the care of a prudent provider and make reasonable efforts to keep it available. We do not agree a service level or a guaranteed availability. We announce planned maintenance in advance where possible. Interruptions caused by circumstances outside our control, such as failures of third-party networks, are not our responsibility.

15 · defects

The statutory rules on defects apply with the following provisions. Report defects to us without undue delay in text form with a description that allows us to reproduce them. We remedy defects within a reasonable time. Liability without fault for defects that already existed when the contract was concluded (§ 536a (1), first alternative, BGB) is excluded.

16 · liability

We are liable without limitation for damage caused intentionally or through gross negligence by us, our legal representatives or our vicarious agents; for injury to life, body or health; under the German Product Liability Act; and under any guarantee we have expressly given.

For slight negligence we are liable only if we breach a material contractual obligation (Kardinalpflicht), meaning an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. In that case our liability is limited to the damage that is typical for this type of contract and was foreseeable when the contract was concluded.

Any further liability is excluded. These limitations also apply to the personal liability of our employees, representatives and vicarious agents.

17 · confidentiality

Both parties keep confidential all non-public information of the other party that they receive in connection with the contract, use it only to perform the contract, and protect it with reasonable care. This does not apply to information that is publicly known, was already known to the recipient, was received lawfully from a third party, or must be disclosed by law or by order of an authority. The obligation continues for three years after the contract ends.

18 · third-party services you connect

If you connect third-party services to your workspace, for example an AI assistant through a connector, the terms of that third party apply to its services, and you are responsible for the data you let it access.

19 · changes to these terms

We may change these terms for valid reasons, such as changes in the law or in the Service. We notify you of changes in text form at least 30 days before they take effect. If you do not object before the effective date, the changed terms apply; we point out this consequence in the notice. If you object, either party may terminate the contract with effect from the date the change would have taken effect. Changes to fees are governed by section 5.

20 · governing law and place of jurisdiction

The contract is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contract is Berlin, Germany. We may also bring proceedings at your general place of jurisdiction.

21 · final provisions

If a provision of these terms is or becomes invalid, the remaining provisions stay effective. Declarations under the contract can be made in text form unless these terms require otherwise.

22 · use of this website

You may browse event-flow.ai freely. The content of this website, including copy, design and visual identity, is protected. Quoting brief excerpts with attribution is welcome; further reproduction requires our written permission.

23 · contact

Questions about these terms: hello@event-flow.ai.